Shipping & Returns

***USPS (United States Postal Service) has temporarily suspended shipping services to several countries, FedEx will only be available during checkout to these countries. Please contact Customer Service with any questions.***

We are currently unable to ship to the Ukraine or Russia. We apologize for the inconvenience. 

International customers are responsible for all taxes and tariff fees involved with shipping overseas. 


Christmas 2022 Custom Orders must be placed by October 16th to be shipped by December 16th. We cannot guarantee delivery times, only ship dates.

RTW orders placed during the last week of November may take 5-7 business days or longer before shipping due to sheer order volume.

If you need your order by a specific date, we highly encourage you to upgrade your shipping, as the US postal service has been struggling with delays. Please note choice of shipping service does not shorten custom production or RTW processing time, only ship times. 

COVID-19 Update: 

Our Custom production timeline is typically 6-8 weeks before shipping, which may increase to 8-10 weeks during our busy Holiday season (Oct-Feb). All orders are still being processed like usual, but there may be delays in processing time, production time, and/or shipping delivery time. Please plan accordingly and place orders in early.

We appreciate your understanding.

Unfortunately, we are unable to control shipping delays. Please be prepared for shipping delays during this time. Many flights are being cancelled or rerouted throughout the globe, making package transport difficult and causing delays. Supply chain disruptions are still occurring. Here is a link with some great general shipping information: https://blog.stamps.com/coronavirus-updates/

*If you have a USPS International Priority package that is delayed 3 weeks or longer, please contact us as soon as possible. 

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All orders will be shipped United States Postal Service (USPS) or FedEx unless otherwise requested and approved. Domestic orders (U.S.A.) with a subtotal of $200 or more qualify for free standard shipping! *Free shipping service is for standard shipping and service provider will depend on order size, destination, and weight.

Ready to Wear (RTW) and Boutique items have a processing time of 2-3 business days before shipping unless otherwise noted. Sales may increase processing time.

Custom dance wear is cut and made to order with a production time of 6-8 weeks before shipping, extending up to 10 weeks during the busy holiday season (Oct-Feb).  **Shipping delays may occur due to the COVID-19 pandemic. For Domestic orders, allow an extra day or more for shipping times. For International orders, allow an extra 1-2 weeks or more. This will extend even more during the holidays, please plan accordingly. 

International orders with combined Ready to Wear/Boutique and Custom items will not ship separately and will be shipped when the entire order is complete.  To receive your Ready to Wear faster, we recommend placing separate orders.

Ready To Wear orders that contain Pre-Order items will ship when the Pre-Order items are completed. For faster shipping, please place separate orders.

Domestic orders containing both Ready To Wear and Custom with USPS Priority Express shipping or FedEx Ground or Express shipping selected will not be split. Please place separate orders to receive your Ready To Wear faster. 
- Please note any express shipping does not shorten Custom Production time, only shipping time. Selecting this will not "Rush" your order. For all rush requests, please email us to see if we can accommodate your need by date for an extra fee, prior to placing an order. Priority Express shipping typically takes 1-2 business days before delivery, but this may extend to 3 business days during the holiday season. FedEx operates on business days only. If placing an order exceeding $400 that needs to be shipped via Priority Express, please contact us prior to ordering for approval and a quote.

If you have a "need by" date, please include this in your customer comments during checkout. We will contact you if there are any issues.

If your address has changed after you placed your order, please contact us as soon as possible. Once your items have been shipped, we are unable to change the shipping destination. It is the customer's responsibility to contact the United States Postal Service to track down their package.

Elevé Dancewear is not responsible for lost, stolen, or damaged packages during shipping. You will be sent "shipped" and "out for delivery" notifications to your email, so please make sure you are receiving our emails. If your package is returned to us, you will be notified and recharged the shipping cost.

*International customers are responsible for all taxes and tariff fees involved with shipping overseas. Please contact your local Customs Office to locate lost packages. FedEx and USPS Priority Shipping (recommended) will provide more tracking information for our international customers than USPS First Class, as well as a faster ship time, but do not change production time. Elevé Dancewear is not responsible to remake any international orders shipped with First Class. Please note if International First Class is selected, packages may take 2-8 weeks (or longer) to arrive, and tracking information will likely not update once the package has left the US until it reaches its destination. We strongly encourage using FedEx international shipping.

 

Returns and Exchanges

Elevé Dancewear Ready To Wear (RTW) and Boutique Items may be returned within 14 days from when the item was delivered. Shipping costs will not be refunded. All dance wear must be in its original packaging with sanitary liner sticker and tags attached. Dance wear must be tried on over underwear for sanitary reasons. Items that have been worn, washed, or smell fragrant cannot be returned. Items that don't pass inspection will be sent back at the owner's expense. Exchanges can be made here. Refunds will be processed within 2-3 business days after items are received back in store and will be issued onto the original payment method. Refunds should appear within 10-14 business days depending on your bank. Store Credit can be requested instead of a Refund. 

Our return policy is extended during the holiday season. All eligible Ready to Wear (RTW) orders placed from November 24th 2022-December 25th 2022 can be exchanged. Please note that exchanges for holiday gifts must be initiated by January 9th, 2023 and Final Sale items are not eligible for return.

**Sale items marked "Closeout Item or Final Sale" are non-refundable, and non-exchangable.

All Masks, Filter Inserts, and hair accessories are Final Sale and cannot be returned or exchanged.

Elevé Ready To Wear is limited stock and we cannot guarantee we will be able to exchange an item of the same design in a different size. 

Elevé Dancewear does not accept returns on Custom dance wear unless there is a defect in the production of that item. Returns due to defect need to be made within 14 days from when the item was delivered. All dance wear must be in its original packaging with tags attached. An exchange or repair will be issued for that item, but no refund. Dance wear that has been worn or washed cannot be returned. Any orders with special requests for alterations or adjustments cannot be returned. To process the return of a custom item, email us at info@elevedancewear.com. Please do not send back custom dance wear until a return is approved by customer service.