Policies

Eleve Dancewear is located at 301 E 31st Street in Kansas City, Missouri.

Our Customer Service is open Monday-Friday 9:00a-5:30p CST. Inquiries that occur over the weekend will be answered in the order received starting on the following business day (excluding holidays).  

Our Kansas City Boutique is currently open Monday-Friday 10:00a-5:30p CST. We offer a variety of ready-made dance wear to choose from or you can customize your dance wear in house with the option to see our beautiful fabrics in person. A face mask is required to shop.
*If you do not have a mask, we can provide you with one. We also have Elevé masks available for purchase!

 

COVID-19 Update:
Yes, we are still taking orders! Our production timeline for Custom Orders is back to 6-8 weeks before shipping. Shipping delays are likely to occur with any provider. Unless we are notified otherwise, please plan accordingly for your custom order to take the full 8 weeks before shipping. More information is available on our Shipping page. Reach out to us with any questions at info@elevedancewear.com.

We appreciate your patience and support during this challenging time!  

Custom Production:
The production period for all custom dance wear is 6-8 weeks, potentially extending to 10 weeks during the Holiday Season (October-February). The production period does not include shipping or delivery.  All orders will have the status of ‘Awaiting Fulfillment’ until shipment. You will be sent an automatic shipping confirmation email and your order status will change to 'Shipped' once your order has shipped. Once an order has been cut, changes or cancellations cannot be made. If your order has passed the production timeline period, please check your emails and spam folder, as likely we have been trying to contact you about an issue with your order.

Custom Face Masks have a production period of 4-5 weeks. If ordered with Custom dance wear, the production time may increase to 6-8 weeks (up to 8-10 weeks during the holiday season). To receive Masks sooner, please place separate orders. Only the Filter Face Masks have the pocket for our filter inserts.

For the best Custom purchasing experience, we recommend using a computer with Chrome, Safari, or Firefox browsers. Dance wear shown on our designing tool is for reference only and may appear different to the final product due to print scale, pattern placement, and screen settings. Elevé Dancewear is not responsible to remake custom items due to color and print discrepancy. Please ask any questions prior to ordering.

Ready to Wear:
Ready to Wear (RTW) and Online Boutique is limited stock and sold on a 'first come, first serve' basis.  Placing an item in your cart does not reserve inventory.  Ready to Wear and Boutique items typically ship within 2-3 business days unless otherwise noted. Sales may increase this processing time. Shipping method selected does not change processing time. Please allow for extra processing/shipping times during the holiday season.

Shipping: 
All orders placed in the United States will be shipped via United States Postal Service (USPS), unless otherwise requested.

Please ensure your shipping address is correct before submitting your order.

If your address has changed after you placed your order, please contact us as soon as possible. Once your items have been shipped, we are unable to change the shipping destination. It is the customer's responsibility to contact the United States Postal Service to track down their package.

Elevé Dancewear is NOT responsible for lost, stolen, delayed, or damaged packages during shipping. If your package is returned to us for any reason, including an incorrect address, you will be notified and recharged the shipping cost.  Any missing mail claim should be filed by the customer.  Elevé Dancewear is not responsible for any packages that have a status of 'shipped' or 'delivered.'

International customers are responsible for all taxes and tariff fees involved with shipping overseas. Please contact your local Customs Office to locate lost packages.  Priority Shipping or FedEx (recommended) will provide more tracking information for our international customers, as well as a faster ship time, but does not change production time.  If you would like to change your shipping via DHL, please email info@elevedancewear.com for rates. Elevé Dancewear is not responsible to remake any international orders that get lost in shipping.

*Please note, due to COVID-19, we are experiencing an increase in shipping delays.*

Our website limits (USA) Priority Express Shipping to orders under $400. Domestic orders over $400 needing USPS Priority Express Shipping are possible, but will need to be approved prior to ordering and will have a heftier shipping cost. Please contact us if you are needing a large order Express shipped.

Returns and Exchanges:
Elevé Dancewear Ready To Wear (RTW) and Boutique Items may be returned within 14 days from when the item was delivered. Shipping costs will not be refunded. All dancewear must be in its original packaging with sanitary liner sticker and tags attached. Dancewear must be tried on over underwear for sanitary reasons. Items that have been worn, washed, or smell fragrant cannot be returned. Items that don't pass inspection will be sent back at the owner's expense. Exchanges can be made here. Refunds will be processed within 2-3 business days after items are received back in store and will be issued onto the original payment method. Refunds should appear within 10-14 business days depending on your bank. Store Credit can be requested instead of a Refund.

Our usual 14-day return window is extended for the holidays for eligible Ready to Wear (RTW) and Boutique items. Exchanges for orders placed between November 25th, 2021 and December 25th, 2021 must be initiated by January 9th, 2022 in order to be eligible. Please contact us at info@elevedancewear.com with any questions about your exchange.

Elevé Ready To Wear is limited stock and we cannot guarantee we will be able to exchange an item of the same design in a different size.

Elevé Dancewear does not accept returns on Custom dancewear unless there is a defect in the production of that item. Returns due to defect need to be made within 14 days from when the item was delivered. All dance wear must be in its original packaging with tags attached. An exchange or repair will be issued for that item, but no refund. Dancewear that has been worn or washed cannot be returned. Any orders with special requests for alterations or adjustments cannot be returned. To process the return of a custom item, email us at info@elevedancewear.com. Please do not send back custom dancewear until a return is approved by customer service.

Sale items marked "Closeout Item or Final Sale" are non-refundable or exchangeable. All sales and coupon codes cannot be applied to previous purchases.

All Masks and Filters are Final Sale and cannot be returned or exchanged.

Fabric Options:
For Custom Fabrics marked "LIMITED STOCK," there may not be enough stock for multiple-piece orders or large scale items such as long skirts, tights, dresses, or unitards. 
Please contact us before placing your order to ensure we will be able to fulfill it first.

If your screen does not load the fabric options on a Custom page, please just refresh your browser until you are able to see the fabric selector.

Elevé Dancewear uses high quality Nylon and Polyester spandex for the base of our dance wear. Some of our fabrics are delicate and require special care when washed. Elevé Dancewear is not responsible for damages when worn or washed. When light colors are combined with dark colors, bleeding may occur.

When shiny sheen is chosen, the dullest side of the fabric is used for the outside of the item. If a fabric is available in both shiny or matte, you will be prompted at the time of selection to choose one.  Please note that not all fabrics come in both sheens. What is available is listed in the fabric description. We also have a wonderful selection of meshes, patterned fabrics, laces, and velvets to help make your dance wear unique. If you see a fabric you like, order quickly. We purchase small quantities of our patterned fabrics so we can give our customers greater choices and that fewer items will look alike.

Tip: Since meshes are sheer, their color intensity can sometimes be hard to see. To get a better idea of the color of a particular mesh, we usually have a matching solid you can view. When color matching, meshes are usually a bit more forgiving than solids.

For large orders, please email us at info@elevedancewear.com to make sure we have enough of the fabric you need in stock. This also goes for RTW styles. It is best to place a group order together, as we do not take responsibility for ordering inconsistencies, or production time differences. Elevé Dancewear may reject a custom order if it does not comply with the “Elevé” design aesthetics or if colors that were chosen do not match. One of our excellent designers will call or email you to help assist with your new color choices. If several attempts have been made to contact the customer, Elevé Dancewear reserves the right to change the fabrics.  Unsure what fabrics match?  Click on our Fabric Options page where we've listed the solid colors that pair well with the fabric below each picture. We are also happy to provide recommendations on fabric selections.

Due to the nature of metallic fabrics, fading/dulling during wear may occur. Following all care instructions as well as washing dance wear inside-out may help lessen fading.

Please be aware that fabric colors on our Fabrics Options page will differ depending on computer monitor settings. Dye lots also vary and we cannot guarantee color matches with previous orders.  You may order Swatches before placing an order.  We will NOT refund or remake custom orders due to color discrepancy.

The Custom Print Designer tool is for inspiration purposes only. Fabric color, print scale, and print placement will vary to the product received.  

Liner:
All of our leotards come with a bust and crotch liner. We give you the option of a full front liner when choosing your design for a small fee. We recommend a full front liner on our light colored fabrics, but it is not necessary on medium to darker colors. On lighter fabrics, in addition to a full front liner, you may choose to have the back lined. Please put this special request in the comments section at time of order and note that it may tighten the fit. All children size leotards include a full front liner unless otherwise noted. We do not recommend full front liners on Biketards, as it will tighten the fit. As our Biketards and Unitards will only come with a Bust Liner, wearing something underneath if light fabrics are chosen, may be preferable.

About Our Leg Line:
Eleve Dancewear leotards are a medium cut leg line. If you are planning to wear this leotard without tights, please call or email us at info@elevedancewear.com for alternative leg line options. We will not be responsible for remaking custom leotards due to leg line fit. 

Alterations:
If you are interested in altering an existing style please contact us before ordering to ensure that your request can be accommodated. Alterations will be subject to an additional patterning fee depending on the design change. Please note we are only able to make small adjustments and are not taking custom costume orders at this time. Any alteration made will nullify our exchange policy. We highly recommend knowing how our standard styles fit before making requests for alterations.

Sizing:
Most of our leotards come in Adult XS-L. We have been adding many XL and children sizes as well, so check back often! Our dance wear is intended to fit snug. Please note our size S and M are the same around, but our size M is longer in the girth. For sizing questions, email us at info@elevedancewear.com or give us a call at 816-283-7200. You’ll love the way our leotards fit!

 

How to Measure Girth:
Start your measuring tape at the curve of the neck where it meets your shoulder. Drape it down the front between your legs and up the back to meet your starting point. It should look like you stepped through a loop. See diagram above.

Skirts:
Find the perfect skirt for you! Use our guide to see which style will work best for your look.all-skirt-flats-for-website-03.jpg

*Wrap Skirt is available with or without waist ties. More skirt styles coming soon!

Washing Instructions:
Please love your dance wear and machine wash cold on gentle cycle inside out to prevent fading with like colors, remove promptly, then lay flat to air dry. Take ultimate care not to wash with other items that might snag or get caught on the delicate fabrics. Elevé Dancewear is not responsible for items that are damaged during washing. If you choose to hand wash your dance wear, please do not leave items in water to soak. Gently agitate the COLD water back and forth, then rinse the soap out using COLD water. Do not wring dry. Carefully press water out of your dance wear making sure dark and light colors do not touch. Lay items flat on a towel to dry.

We are unable to accept returns on damaged items due to washing since we are unable to verify if the washing instructions were followed correctly.

Pricing:
All Prices are listed in US Dollars. Elevé Dancewear reserves the right to change pricing. Sale pricing and discounts cannot be applied to completed and shipped orders.

 

Frequently Asked Questions

 

1. What does "Awaiting Fulfillment" mean?

Awaiting fulfillment means that your order is getting cut out and made. Once your dance wear is finished being sewn, you will receive an email letting you know that your order has shipped.

2. How long does it take to receive my order?

Custom Elevé Dancewear is made to order in the USA and takes 6-8 weeks before it is shipped. During the busy holiday months of October-February, production time can extend up to 10 weeks before shipping.

Elevé Ready To Wear and Boutique will be shipped within 2-3 business days, unless otherwise noted. Sales may extend this processing time. This does not include shipping time. 

3. Do you sell to retailers?

Yes! If you are a retailer and interested in selling Elevé in your store, please email us at info@elevedancewear.com and we will be happy to send you more information.

4. Do you have a retail space?

Yes! Our manufacturing facility and boutique are located in Kansas City.
Please come visit us at:
Eleve Dancewear
301 E 31st Street
Kansas City, MO 64018
Phone:816-283-7200

Boutique Hours
Monday-Friday 10am-5:30pm CST. Masks are required for entrance. Limit 4 capacity.
Select Saturdays for special occasions (follow our @elevedancewear on Instagram for these announcements), or by appointment. Please email us at info@elevedancewear.com for all appointment inquiries. 

5. Do you gift wrap?

Sorry, we do not. We do include a packing slip that doesn't show prices with all of our domestic(U.S.) RTW and Boutique orders.

6. What is an "Underlay" and an "Overlay?"

On a select few of our leotard styles, we offer an Overlay/Underlay option. This means there are select portions of the leotard that you may choose a sheer fabric and a solid fabric underneath for a layered look, often over the bust portion. The sheer fabric is the "Overlay," and the solid fabric that goes underneath is the "Underlay" - the underlay is not the same as a bust or full front liner. If a solid fabric is chosen for the overlay, an underlay is not necessary and will not be added(the regular bust/full front liner will still be included as ordered).

7. There are a few rough patches on the fabric of my dance wear. Is this damage?

What you are probably seeing are "stretch marks" from us popping and removing basting stitch during the production process, or after you've tried the dance wear on. This is common and harmless with spandex and can be smoothed simply by pulling the fabric in an upwards and downwards motion to release the tension in the fabric. 

8. What measurements are your skirts?

You can view our Skirt Measurement Guide Here! Measurements are taken after the waistband, except on the Drop Waist Skirt. Please allow for a margin of error within 1/4" to the product received.

Images on our website were shot by a variety of wonderful photographers including Darian Volkova, Jeff Evrard, Underground NYC, Laminpereira Photography⁠, Ballet Zaida, Kenny Johnson, Beau Pearson, Pickled Thoughtz, and Rachel Neville.      
 
Copyright 2021 Elevé Dancewear